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FAQ

About accommodation

Please tell me the check-in and check-out times.
Check-in starts at 15:00. Check-out is at 11:00.
*If you are arriving after 17:00, please contact us in advance.
*Customers with dinner included, please arrive by 18:30.
I would like you to store my luggage before check-in and after check-out.
We will keep it at the front desk. Please feel free to ask the front staff.
Please note that we will only be able to store your luggage after check-out for the same day.
Please note that we cannot store valuables, fragile items, dangerous items, important documents, or perishable items.
I would like to send my luggage first by courier, but could you leave it at the hotel?
Please fill out the following information before sending.
・Guest name (Please write your full name and furigana. Please be sure to write the name you registered at the time of reservation.)
・Accommodation date/contact phone number/address 843-0301 2400-30 Oaza Shimajuku Hei, Ureshino-cho, Ureshino-shi, Saga Prefecture Front desk notice

Please note that we cannot accept the following items.
・Cash on delivery or cash on delivery luggage ・Refrigerated or frozen items (baggage that requires temperature and humidity control)
・Valuables, fragile items, dangerous items, important documents, and perishable items ・Luggage that does not have a guest name listed or for which the reservation cannot be confirmed
Is it barrier-free?
There is a slope from the parking lot to the entrance.
In addition, you will be asked to take off your footwear at the entrance, and you can generally move around the facility without wearing footwear.
There are no steps inside the building, and although the main building is a 4-story building, there is an elevator, so wheelchair access is not an issue.
The guest rooms are flat, but the hot spring bathtub in the room has a step, so it is not completely barrier-free. (There are handrails in the bathtub)
There is a handrail in the large bath.
There are no steps between the changing room and the bath.
The rooms in the Yajuhachi Villa are larger than the rooms in the main house, so I think it's easier to move around in a wheelchair.

For visually impaired customers, there are Braille blocks at the entrance and on the stairs of the main building. There is no Braille notation.
Our staff will be able to provide written communication for customers who are hearing impaired.
Can I stay alone?
We sell solo travel plans.
Please note that the reception status varies depending on the dates, so please check the accommodation reservation page.
*Available dates will be displayed by searching for 1 adult under "Date Undetermined".
Can I stay with my pet?
We have rooms where you can stay with your dog.
These are two of the premium suite rooms in the Eighty-eight Villa (outbuilding).

<For customers traveling with dogs>
*Up to 2 dogs under 10 kg can stay, and up to 1 dog between 10 kg and 20 kg is allowed.
*Only dogs that have received various vaccinations, are toilet trained, and can be caged.
*When checking in, please be sure to bring your rabies/5 or more vaccination certificate within the past year.
*Please use the dedicated entrance for dogs.
*Please refrain from bringing guests outside of the guest room.
*Dogs are not allowed to use the bath in the guest room.
*Customers are responsible for cleaning up loose hair.
*After going out with your dog, please clean their hands and feet before entering the facility.
*Please be sure to put your dog in a cage when you leave him in the guest room and when sleeping at night.
*Please refrain from sleeping with your dog in the bed.
*If your guest room or the building is damaged by your dog, you will be charged the full amount for cleaning and repair costs.
*If your dog is causing a nuisance to other guests, such as excessive barking, we may ask you to move your dog to your car.

Dogs stay free of charge. (Included in the room price)

Only dogs are allowed to stay. Cats and other pets are not allowed.
Dogs must enter the room through a dedicated passageway. Please refrain from entering any area other than your room.
We do not prepare meals for dogs, so please prepare them yourself.
When you leave your room for meals, etc., please leave your dog in a special cage in your room.
Can I get a massage at the inn?
We are sorry, but we do not offer beauty salons or massages.
Our hotel offers aroma treatments.

◆Time: 16:30~ / 21:00~ 2 shifts ◆Price: 90 minutes course 18,000 yen / 120 minutes course 27,000 yen ◆Reservation: Please write in the notes section when making your accommodation reservation or call (0954-20-2188)

*Reservations required at least 3 days in advance *Plans that include aroma treatment are also available.
Can I use credit card?
The credit cards that can be used are as follows.
In addition to JCB/VISA/MasterCard/AMEX/Diners/UnionPay/DISCOVER/Mitsubishi UFJ Nicos, the following cashless payments are available.
Transportation IC/iD/Rakuten Edy/WAON/nanaco/QUICpay/PayPay

About access

Is there a shuttle service from Ureshino Onsen Station?
<Pick-up> We accept pick-up from Ureshino Onsen at 14:30, 15:20, and 16:20.
<Delivery> We will drop you off at Ureshino Onsen Station from your inn at 9:10, 9:40, 10:40, and 11:10.
*Advance reservations are required, so please be sure to contact us.
Is there a parking lot.
There is a parking lot exclusively for guests. Approximately 40 cars can be parked. Parking is free.
Are tire chains necessary in winter?
Basically, it is not necessary. Please be careful when coming in bad weather.

About meals

Can you accommodate food allergies?
We will accommodate any allergic ingredients by substituting other ingredients. Please indicate this in the comments section when making a reservation, or contact us directly at least 3 days before your stay. E-mail: yadoya_yoyaku@ureshino88.jp
*We are sorry, but we cannot take measures against contamination.
*Please be sure to contact us in advance as we may not be able to accommodate you on the same day.
Will the meals change if I stay for consecutive nights?
Dinner can be changed for up to 3 days.
For breakfast, you can choose from Japanese or Western food, but we can change the menu for up to 2 days.
I made a reservation without meals, but can I eat at the restaurant on the day of the reservation?
Only available for those on meal plans.
If you wish, please make a reservation with a plan that includes breakfast and dinner.
I would like to bring alcohol, etc. to the dining venue.
You may bring drinks into the dining hall during dinner, but there will be a charge of 2,000 yen (excluding tax) for each drink. Please do not bring food into the dining venue.
What time are meals served at the accommodation?
There will be two shifts: (1) 18:00 and (2) 19:30 (times may change).
Can I request a private room at the restaurant?
There is also a private dining room. Priority will be given to guests staying in rooms at Yajuhachi Bettei. Customers in the main building will basically be shown in a semi-private room.
What kind of meals do you have?
We offer a Kaiseki meal centered around Japanese cuisine (prix fixe style where you can choose 3 out of 8 courses from several menus).
Customers who choose the charcoal-grilled counter Kaiseki plan will enjoy their meals at the charcoal-grilled counter ``Sumibi Yoshimura'' inside the restaurant ``Oritsumi.''
When you check in, you can choose between Japanese or Western breakfast.
Can I eat in my room?
We are sorry, but we cannot serve meals in your room. Meals will be served at the restaurant.
Please tell me about the facilities in the guest rooms.
Equipped with toilet (washlet)/free Wi-Fi/Airweave beds (2 double beds/140cm x 200cm)/65-inch 4K TV/humidifying air purifier/refrigerator/hair dryer/kettle.

About the room

Is there a smoking room?
Smoking is prohibited throughout the hotel, in guest rooms, and on guest room balconies (including electronic cigarettes, smokeless tobacco, and heated tobacco). There is a smoking area on the first floor of the main building, so please use that area.
Do you have any rooms with an open-air bath?
Luxury Suite, Premium Suite, and Comfort Deluxe rooms have a semi-open-air bath.
Junior Deluxe rooms are rooms with hot spring baths that do not open windows.
The sizes of the semi-open-air baths are as follows.

[Main building]
・Comfort Deluxe semi-open-air bath: 130cm x 230cm
・Junior deluxe indoor bath: 120cm x 190cm

[Bettai]
・Luxury suite semi-open-air bath: 170cm x 230cm
・Premium suite semi-open-air bath: 190cm x 230cm, cold bath: 70cm x 130cm
Please tell me about the amenities in the room.
Toothbrush set, hairbrush, in-house wear, face towel, bath towel, bath mat, shampoo, treatment, body soap, lotion, emulsion, cleansing oil, face and hand soap, tabi socks, hair dryer, clothing deodorant spray, (men's) shaver , shaving gel (for women), cotton swab set, etc.
Do you have any equipment available to rent?
<Rental equipment>
Curl dryer, hair iron, trouser press, iron/ironing board, blood pressure monitor, water pillow, sewing set, nail clippers, shogi set, playing cards, UNO, Othello (rental equipment for children)
We have auxiliary toilet seats, bedwetting pads, cribs, bed guards, baby baths, baby bath chairs, bouncers, diaper trash cans, soap for infants, and bath toys. If you would like one, please let us know as soon as possible as the number is limited.
Can I use the internet in my room?
Wireless LAN (Wi-Fi) is available free of charge in both the hotel and guest rooms.
Please tell me about indoor wear.
All rooms have Samue with separate top and bottom.
Size: S (up to about 155cm) F (up to about 175cm) L (up to about 190cm)
Kids size: Small (up to about 90cm), Medium (up to about 110cm), Large (up to about 130cm)
Do you have indoor wear for children?
I prepared it. Kids size: Small (up to about 90cm), Medium (up to about 110cm), Large (up to about 130cm)
Do you have DVD/BD players available to rent?
Yes, there is. Please inquire at the front desk.
If you would like one, please let us know as soon as possible as the number is limited.

About the large public bath and guest room bath

Is the bath in the guest room a hot spring?
Both the guest rooms and the large bath are 100% natural hot springs.
Are the large hot spring baths and guest room baths fed by natural hot spring water?
Both the guest rooms and the large bath are 100% natural hot springs.
Please let me know when guests can use the hot spring public bath.
Business hours: 6:00-11:00/ 15:00-24:00
Is there a change of gender in the hot spring public bath?
None.
Is there a sauna?
The large public bath is equipped with a ``dry sauna'' and an ``auto-row sauna'' for men and women.
Luxury suite rooms are also equipped with a ``Self-Low Sauna.''
I have a tattoo. Can I use the public bath?
We apologize for the inconvenience, but we do not allow people with tattoos to enter the bath. Please use the bathroom in your room.
Do you have a private bath?
We are sorry, but we do not have private hot springs available. Please use the bathroom in your room.
Are there towels and amenities in the public bath?
Towels are provided in the public bath.
Large bath amenities:
<Equipment> Lotion, emulsion, cleansing oil, shampoo, treatment, body soap <Amenities> Women: Shower cap and comb Men: Razor and comb.
Is there a day trip bath?
We are sorry, but the hot springs are not open for day trips.

In-house/surrounding facilities

Are there vending machines?
We apologize, but we do not have vending machines.
There is a shop on the first floor of the main building, so please buy drinks there.
Is there a shop where I can buy souvenirs?
Yes, it is located on the 1st floor of the main building.
Please tell me about the facilities exclusively for guests.
Tea Ceremony Room "Ureshino Tea Ceremony Jutoku", Tea Bar "Chatsubo", Yufu Chaya "On", Lounge/Work Room "Chama Spring, Summer, Fall and Winter", Shop "Chawa", Kids Room/Children's Tea Room "Ochanoko Saisai"
Can I buy cigarettes on the premises?
I'm sorry. We do not sell cigarettes. There is a Lawson located 5 minutes walk from the inn, so please buy it there.
Are there any convenience stores or hospitals nearby?
There is a Lawson within a 5 minute walk. There are also several hospitals in Ureshino City.
Are there any restaurants nearby where I can eat?
There are restaurants, pubs, Italian restaurants, etc. in Ureshino City. Please ask the front desk for details.

others

Is there room service?
Sorry, we do not have room service.
Is there laundry service?
We are sorry, but we do not have laundry services or coin laundry facilities. Thank you for your understanding.
Can I order a cake for an anniversary?
Concerning cakes for celebrations, we do accept special orders, although this is outsourced.

The details of the cake are as follows.
Whole cake using seasonal fruits
12cm 3,500 yen (2-3 people)
15cm 4,500 yen (4-6 people)
18cm 5,500 yen (7 to 10 people)
(The length is the diameter and the price includes tax.)

We will prepare a message plate and candles for free, so please let us know the message content and number of candles.
(For candles with numbers, each candle costs 150 yen.)
To apply, please contact the inn directly.
Please let us know at least 3 days before your stay.
E-mail: yadoya_yoyaku@ureshino88.jp
Please tell me about child fees.
Contents and prices vary depending on the age of the child.
Please refer to the information below and let us know the age and number of children when making your reservation.

Up to one infant (preschooler) may stay in the same bed as one adult.
Please refer to the information below and let us know the age and number of children when making your reservation.
<Junior high school/high school students>
Fee: Same price as adults (elementary school students)
Price: 70% of the basic price per adult
Contents: Dinner (same Kaiseki as adults), bedding, breakfast *If requested, dinner can be changed to children's Kaiseki for the same price.
<Infants (1 year old to preschoolers)>
Fee:
Bed-sharing/no meals…3,000 yen (excluding tax)
Futon included, no meals…6,000 yen (excluding tax)
Bed-sharing and 2 meals included…8,000 yen (excluding tax)
Includes futon and 2 meals…11,000 yen (excluding tax)
<Infants (under 1 year old)>
No meal…free
When should I pay for my stay?
If paying on-site, please pay at check-out. We accept advance payment from 8:00 on the check-out date. If you pay in advance, we will be able to guide you through the check-out process smoothly, so please cooperate if you can.
What is the cancellation fee for a reservation?
1) No-show or cancellation on the day of stay (100%)
2) Cancellation the day before your stay (80%)
3) Cancellation 2 to 7 days before accommodation date (50%)
4) Cancellation 8-14 days before the date of stay (30%)

*For groups of 15 or more people 1) No-show or cancellation on the day of stay (100%)
2) Cancellation the day before your stay (80%)
3) Cancellation 2 to 7 days before accommodation date (50%)
4) Cancellation 8-14 days before the date of stay (30%)
5) Cancellation 15-30 days before the date of stay (10%)

*Cancellation policy may vary depending on plan and reservation route.